You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
WHAT YOU'LL BE DOING DAY TO DAY
You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.
• Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint. • Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans. • Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach. • Integrating customer insight and feedback into key decision-making processes. • Presenting learnings and insights at store meetings and forums.
JOB TYPE – Permanent, Full-time, Hourly Associate BENEFITS ELIGIBLE? Yes HOURS – 38 to 40 hours per week
2 years of experience working with multichannel customer journeys and customer support Previous retail experience Experience analyzing, planning and measuring performance