• Solid Experience of analytics and how to leverage data for maximizing business impact • General knowledge of end-to-end omnichannel customer shopping journeys and the different metrics involved • Strong knowledge of the contact center industry and in particular its analytics functions. • Experience and passion for creating compelling insights based on data, and how to use them in order to effectively influence business decisions • Good understanding of stakeholder and change management • Good understanding of the complexity of RCMP, as an integrated part of the business • Passionate about the possibilities of Data & Analytics and the value it can generate for our business • Motivated by staying up to date on the latest developments, tools and technologies of the rapidly changing data and analytics landscape • Energized by working both independently and in cross-functional teams • Inspired by co-creation and open for development and change • Ability to perform work with a balanced trade-off between care and speed, and to understand that rapid insights may come at an initial cost of rigorousness • Ability to accomplish goals, complete tasks, and achieve results • Good written and verbal communication skills • Good interpersonal and influencing skills with the ability to collaborate, network and build strong relations with team members
Your backpack is on our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.
• Provide analytics to validate and support in building hypotheses, in close cooperation with global Remote Analytics, to create insights in performance and guide business decision making • Create and run ongoing reports specific to the country to build continuous insight into local performance and help identify areas for improvement • Actively analyze all relevant data sources to create accurate and compelling insights • Generate insights to support the Experience Design Manager in creating awareness and triggering action both within and beyond the RCMP to create great customer experiences and maximize business outcomes • Ensure close collaboration and integration with group Remote Analytics to align on common priorities and ways of working as well as to share insights • Ensure collaboration with Sales and Resolutions as well as other relevant stakeholders within country RCMP to share actionable insights and contribute to continuous improvement
About this work area
You will represent local analytics but will be a part of a global network of remote analytics specialists
Enable excellent understanding of the performance status of the country Remote Customer Meeting Point (RCMP) and its root causes by leveraging global analytics tools and defining actionable insights.
Create tailored additional analytics solutions in connection to local needs not covered by the global roadmap.
We welcome all applications and especially applications from people with disabilities as well as from different ethnic backgrounds. Please apply online and don’t forget to attach your motivation letter (we think a good and interesting motivation letter often says much more about you than many degrees).
If you have job specific questions, please contact Stephan Schneider at firstname.lastname@example.org.
We would like to inform you that our selection process starts even before the job advertisement is closed. Once we have found a suitable candidate, we will end the selection process and cannot consider any further applications.
For this fulltime position we offer you a monthly gross salary starting from € 2.600,- (on fulltime base). We are willing to pay significantly more depending on experience and qualification with an ALL IN contractual agreement. This position will be temporary for 6 months. Interest for a long-term cooperation is given.